Booking & Policies

🌿 Rose & Crown Hair

Cancellation & No-Show Policy

To ensure we can provide the best service to all clients and support our team, the following policy applies:

• A non-refundable booking deposit is required for all services and clients.
• As a courtesy, appointment reminders are sent via SMS 48 hours prior to your appointment.
• Cancellations or reschedules made within 48 hours of your appointment will incur a $150 cancellation fee.
• Less than 24hrs Cancellation or "No Shows" will be charged in full if not rescheduled within 3 days.

By booking with Rose & Crown Hair, you acknowledge and authorize us to apply this fee in accordance with our policy.

If you have any questions or would like to discuss this further, please contact the salon on 07 5559 5874.

Thank you for your understanding and continued support 🤍

🔒 Privacy Policy

Rose & Crown Hair respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Collection of Information

We may collect personal details such as your name, phone number, email address and payment information when booking appointments, communicating with us, or using our services.

Use of Information

Your information is used to:
• Manage bookings and provide services
• Send appointment reminders and updates
• Improve our customer experience
• Communicate via phone, SMS or email

Disclosure

Personal information is only shared where reasonably necessary to deliver our services or comply with legal requirements. We do not sell or misuse your data.

Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

Access & Complaints

You may request access to your personal information or raise privacy concerns by contacting Head Office directly by email to roseandcrownhair@gmail.com

We take all privacy matters seriously.

💳 Refund Policy

Salon Services

We do not offer refunds on salon services.
If you have any concerns, please notify us within 48 hours of your appointment.

Where appropriate, we may offer an adjustment appointment with the original stylist at no additional cost.